Our 24hr Secure Delay feature is designed to add an extra layer of protection to your Bitcoin transactions. By implementing a 24-hour delay before processing Bitcoin sends from your account, we provide users with the flexibility to review and, if necessary, cancel the transaction within this timeframe. Any cancelled transactions are marked as 'Cancelled,' and the BTC is promptly returned to your BTC account.
For enhanced account security, we recommend keeping secure delay turned on, as it will allow you to cancel any Bitcoin sends that you do not want to be processed within 24 hours.
Cancelling a Bitcoin Send in Secure Delay
To cancel a Bitcoin Send in Secure Delay:
Tap the orange BTC wallet to view your transaction history
Tap the transaction you wish to cancel
Tap 'Cancel Send' at the bottom of the screen
For further assistance in cancelling a BTC send, you can also reach out to [email protected].
Note: Bitcoin cannot be unsent once they have been broadcasted to the network. Some Bitcoin sends may be flagged and subject to review.
Should you have any inquiries or require further assistance, don't hesitate to contact our support team through the in-app messenger. If you're unable to access the app, feel free to reach out via our website or email us at [email protected].