In-app identity verification

Identity verification is a quick process, that only needs to be completed once. You can verify your identity via the 'ID Verification' section of the 'Profile' tab.

To verify your identity via the app, you need to submit at least 2 of the following:

  1. Australian Passport

  2. Medicare Card

  3. Drivers license

Once verified, you will have access to withdrawals and increased purchasing limits.

Manual identity verification

If in-app verification fails, you can manually submit your documents for approval via this form.

Non-permanent Resident Verification

If you are a non-permanent resident, you will have to manually verify your identity by submitting a passport and bank statement via this form.

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